BellStores : Career Path

Benefits | Convenience Store Career Path | Food Service Career Path

Convenience Store Career Path

District Supervisor

Role:	As a BellStores District Supervisor, you are a crucial link to all retail stores you oversee. You must be resourceful and innovative with an entrepreneurial spirit and lots of drive. You must motivate, support and develop management teams in order to ensure the effective, efficient, and profitable execution of all BellStores initiatives.
Competencies:	Provide store managers with feedback regarding areas of opportunity and achievement. Ensure that all of your assigned stores contribute to the profitability of the company. Exhibit excellence in customer service and employee relations. Plan, assign, direct work and resolve problems to a satisfactory conclusion. Build cohesive and effective management teams. Accept financial responsibility for the stores in your district. Coach and develop employees.
Characteristics:	Sound management practices Leadership skills Effective communication skills Integrity Self-reliant High Standards Motivator Innovative

Store Manager

Role:	As a BellStores Manager, you have the ultimate responsibility for all store operations and activities. You must ensure the effective, efficient and profitable execution of all BellStores initiatives.
Competencies:	Maintain fully staffed store with well-qualified employees. Exhibit excellence in customer service & employee relations. Build cohesive and effective work teams. Support corporate programs, values and initiatives. Accept responsibility for all store performance (and for covering all shifts at all times). Accept fiscal responsibility for the store and monitor financial outcomes. Coach and develop employees. Hiring and firing of employees.
Characteristics:	Positive attitude Customer focus Commitment Team-building Strong communication skills Integrity Credible Strong leadership abilities Innovative

Assistant Manager

Role: As a BellStores Assistant Manager, you will assist the store manager in all store operations and activities. You will assist in the effective, efficient and profitable execution of all BellStores initiatives.

Competencies:

Exhibit excellence in customer service and employee relations.
Assist manager in building cohesive and effective work teams.
Support corporate programs, values and initiatives.
Assist manager in responsibility for store performance (and covering all shifts at all times).
Assist manager in the enforcement of BellStores standards of performance.
Accept role in taking fiscal responsibility for the store and monitor financial outcomes.
Assist manager in coaching and developing employees.

Characteristics:

Positive attitude
True commitment to providing exceptional customer service
Team-building
Ability to perform multiple tasks
Ability to follow up
Consistency
Integrity
Self-reliant

Shift Leader

Role:                             As a BellStores Shift Leader, you will be working closely with other management and CSRs to help ensure a smooth workflow, exceptional customer service and a committed team effort.

Competencies:

Be a role model for exceptional customer service.
Create a positive work environment by treating all employees fairly and with respect.
Work side-by-side with other employees.
Enforce and support company policies, procedures and programs.
Oversee and coordinate the work of other employees.
Assist the store manager in the implementation and management of program, policies and procedures.
Facilitate communication between management and CSRs.

Characteristics:

Positive attitude
True commitment to providing exceptional customer service
Strong communication skills
Ability to follow-up
Consistency
Integrity

Customer Service Representatives

Role: As a BellStores CSR, you are the direct link between the company and the customer. You will be responsible for the providing exceptional customer service.

Competencies:

Provide exceptional, fast, efficient and friendly service.
Handle money and complete transactions.
Stock merchandise on sales floor and in coolers.
Work with other store employees as a member of the BellStores team.
Maintain clean facilities and work environment.

Characteristics:

Customer service-oriented
Willingness to work hard
Committed to a team effort
Positive attitude
Ability to follow direction from supervisor
Ability to perform multiple tasks
Professional appearance
Dependability

January 2012 Store Flyer

Role:	As a BellStores Assistant Manager, you will assist the store manager in all store operations and activities. You will assist in the effective, efficient and profitable execution of all BellStores initiatives.
Competencies:	Exhibit excellence in customer service and employee relations. Assist manager in building cohesive and effective work teams. Support corporate programs, values and initiatives. Assist manager in responsibility for store performance (and covering all shifts at all times). Assist manager in the enforcement of BellStores standards of performance. Accept role in taking fiscal responsibility for the store and monitor financial outcomes. Assist manager in coaching and developing employees.
Characteristics:	Positive attitude True commitment to providing exceptional customer service Team-building Ability to perform multiple tasks Ability to follow up Consistency Integrity Self-reliant

Role:	As a BellStores Shift Leader, you will be working closely with other management and CSRs to help ensure a smooth workflow, exceptional customer service and a committed team effort.
Competencies:	Be a role model for exceptional customer service. Create a positive work environment by treating all employees fairly and with respect. Work side-by-side with other employees. Enforce and support company policies, procedures and programs. Oversee and coordinate the work of other employees. Assist the store manager in the implementation and management of program, policies and procedures. Facilitate communication between management and CSRs.
Characteristics:	Positive attitude True commitment to providing exceptional customer service Strong communication skills Ability to follow-up Consistency Integrity

Role:	As a BellStores CSR, you are the direct link between the company and the customer. You will be responsible for the providing exceptional customer service.
Competencies:	Provide exceptional, fast, efficient and friendly service. Handle money and complete transactions. Stock merchandise on sales floor and in coolers. Work with other store employees as a member of the BellStores team. Maintain clean facilities and work environment.
Characteristics:	Customer service-oriented Willingness to work hard Committed to a team effort Positive attitude Ability to follow direction from supervisor Ability to perform multiple tasks Professional appearance Dependability